To change Sassa banking details for the SRD R370 grant in May 2026, the only verified route is the official portal at srd.sassa.gov.za. Incorrect or unverified banking details are the single largest cause of held SRD payments this cycle. Approved beneficiaries who have not received the R370 grant within the 21 to 30 May payment window should first run a Sassa SRD status check and confirm whether the nominated account is active and held in their own name.
This guide sets out the exact steps to change Sassa banking details, the payment methods currently accepted, and the most common rejection reasons. For payments that have already failed, see the SRD R370 not paid troubleshooting guide.
When you should change Sassa banking details
Update your details if your status reads Bank Details Pending, your last payment was returned by the bank, you have closed or replaced the nominated account, the account on file is held in a third party’s name, you want to switch from CashSend to a bank account, or your status reads Approved but no payment has reflected. Sassa verifies bank account ownership against the applicant’s ID number. Any mismatch results in a held payment.
Step-by-step: change Sassa banking details on the SRD portal
- Open a browser and type srd.sassa.gov.za directly into the address bar. Do not use links from SMS, WhatsApp, or social media.
- Click How do I change my banking details? on the homepage.
- Enter your 13-digit South African ID number.
- The system sends an OTP to the cellphone number registered to your application. Enter the OTP.
- A secure link is sent to the registered cellphone number, valid for a limited time. Open the link from the same device.
- Select your preferred payment method: bank account, Postbank, or CashSend.
- For a bank account, enter the account number, branch code, and account type.
- Submit and confirm the captured details on screen before final submission.
The submission triggers a verification cycle against the bank’s records. Until verification completes, no payment will release to the new account.
Accepted SRD payment methods in 2026
Personal bank account. Must be a transactional or savings account held in the applicant’s own name. Joint accounts, business accounts, and third-party accounts are rejected. All major South African banks are supported, including Standard Bank, Absa, FNB, Nedbank, Capitec, African Bank, TymeBank, and Postbank.
Postbank or Sassa Gold card. Funds are loaded directly to a Sassa-issued or Postbank account linked to the applicant’s ID. This option avoids private-bank verification delays.
CashSend collection. Payment released as a CashSend voucher collectable at a participating retailer, including Shoprite, Checkers, Pick n Pay, Boxer, and USave. Requires a valid SA ID and cellphone number at collection.
Common rejection reasons when you change Sassa banking details
Name mismatch. The bank account name does not match the name on the applicant’s ID. Update to an account held in your own ID name, or switch to CashSend.
Closed or dormant account. Bank returns the payment as undeliverable. Open a basic transactional account at any major bank and update the SRD portal. No-minimum-balance options are available at Capitec, TymeBank, Postbank, and FNB EasyAccount.
Account type rejected. Some credit, business, and trust accounts are not supported. Nominate a personal transactional or savings account.
OTP not received. The cellphone number on file is no longer in your possession. This is a serious risk indicator. Call 0800 60 10 11 immediately to freeze the profile against unauthorised changes, then visit a Sassa office to update the registered cellphone number in person.
Captured details do not match bank records. Branch code, account number, or account type is incorrect. Verify with your bank by SMS or app before resubmitting.
Processing time after the update
After a submission to change Sassa banking details, allow one full payment cycle for the change to reflect. A change submitted during an active payment window may only release in the following month’s cycle. For May 2026, an update submitted between 22 and 30 May may only reflect in the June 2026 SRD payment cycle.
Protect your SRD profile
Sassa staff will never request your banking PIN, card PIN, OTP, or password. They will never request payment, airtime, or vouchers to update or unlock an account. They will never request banking details captured through an SMS link, WhatsApp message, or third-party site. Any attempt to change Sassa banking details must be done directly on srd.sassa.gov.za or in person at a Sassa office.
June 2026 SRD payment cycle
The June 2026 SRD payment cycle is expected to follow the standard pattern of two batches in the second half of the month. Banking details updated before the close of May 2026 will be active for the June cycle, subject to verification clearance.
