A SASSA proxy procedure allows a nominated third party to collect a grant payment, a replacement card or a new Postbank Black Card on behalf of a beneficiary who cannot attend in person. The SASSA proxy procedure requires specific documents and is intended for beneficiaries who are bedridden, hospitalised, very elderly or otherwise unable to visit a SASSA office or collection point.
Who can act as a SASSA proxy
A SASSA proxy is typically a family member, neighbour, caregiver or close friend nominated by the beneficiary. The proxy must have a valid South African ID and must be at least 18 years old. There is no fee involved. SASSA does not appoint or recommend proxies — the beneficiary chooses their own.
Documents the SASSA proxy must bring
- The proxy’s own 13-digit bar-coded South African ID
- A copy of the beneficiary’s South African ID
- A signed SASSA proxy letter from the beneficiary authorising the collection
- Where relevant, a medical certificate confirming the beneficiary cannot attend in person
Postbank home visit for bedridden beneficiaries
If the beneficiary is bedridden and cannot have a proxy attend on their behalf, Postbank offers a home visit programme for the SASSA Black Card replacement. Phone the Postbank helpline on 0800 53 54 55 to request a home visit. The service is free.
When the SASSA proxy procedure does not apply
The SASSA proxy procedure is for one-off collections such as a new card. For ongoing grant payment collection, the beneficiary should consider switching their grant payment to a personal bank account or to a household member’s bank account where appropriate. See our guide on updating SASSA banking details.
Sources
- South African Social Security Agency (SASSA)
- SAnews: Postbank Black Card replacement
- Postbank official website
About this article
Nuusflits is a South African news publication covering current affairs, social grants and consumer information. This article is sourced from official primary sources, including the South African Social Security Agency (SASSA), the Department of Social Development, the National Treasury and SAnews. Facts are verified against the published 2026/27 social grant schedule and current SASSA policy. Last updated 21 May 2026.
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