The National Consumer Commission (NCC) welcomes several court and tribunal decisions against ten businesses that, according to the rulings, breached the Consumer Protection Act. The decisions, delivered between July and October 2026, include cases concerning defective second-hand vehicles, refunds, unfair sales terms and food products.
Hardin Ratshisusu, Acting Commissioner of the NCC, says the decisions confirm that businesses that do not comply with the Consumer Protection Act can expect consequences. The commission's statement of 26 October notes that six rulings relate to motor dealers. In one case, Spares 4 Africa CC installed an incorrect engine in a consumer's 2017 Ford Focus and thereafter retained the vehicle for longer than four years.
Other cases involved, among others, Flawless Cars, Sunward Motors, Used Car Centre, Auto King and Kia East Rand, where disputes over defective vehicles and refunds were heard before the tribunal or court. The cases also include a travel agency that retained a consumer's deposit after cancellation of a European trip, as well as businesses that did not issue sales records or offered food with insufficient labelling and expired dates.
According to the NCC, businesses in the cases concerned were ordered to make refunds and pay administrative penalties. The commission's statement mentions a combined refund amount of R1 122 090,70. It also mentions penalties, although the total in the summary does not match all the individual amounts listed later in the statement. The NCC reminds suppliers that they must respect consumers' rights under the Consumer Protection Act.
Consumers experiencing problems with defective goods, refunds or unfair sales terms can consult the NCC's official website for information about complaints and their rights.
This article is an automatic English translation of a Nuusflits article originally published in Afrikaans. Read the Afrikaans original.
