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Jetour is not just about selling vehicles—it’s about meeting all aspects of customers’ mobility needs. With a strong focus on parts availability and aftersales service, Jetour has set a new standard in South Africa. The company’s dedication to customer satisfaction is evident in its meticulous planning before launching in September. A key element of this strategy is its state-of-the-art parts warehouse in Midrand, Johannesburg.
The 5,000 sqm facility is designed for efficiency and scalability. It houses over 4,000 unique product codes across 7,000 locations, supporting more than 40 dealers nationwide. This extensive setup ensures that components are always available, reducing wait times and enhancing service quality. Jetour’s ability to swiftly supply parts reinforces its commitment to customer satisfaction, ensuring that both dealers and customers are well supported.
Nic Campbell, Vice President of Jetour South Africa, highlights that the brand’s focus on service continues well beyond the sale. “We want to ensure that customers are just as happy with our service years after purchase,” Campbell says. This customer-first philosophy extends to the brand’s 10-year, one-million-kilometre warranty, which assures lasting support throughout the vehicle’s lifespan.
Jetour’s parts warehouse operates with advanced logistics systems and inventory management technology. With a 100% pick rate for service parts, the facility prioritises high-demand components for rapid dispatch. Eco-friendly practices, such as solar power, further demonstrate Jetour’s commitment to sustainability. The facility is not only designed to serve South Africa but is also poised to support future expansion into Botswana, Namibia, Lesotho, and Eswatini.
As Jetour gears up for the launch of its top-selling T2 model in 2025, the parts warehouse will play a crucial role in meeting future demand. With a solid infrastructure in place, Jetour is ready to deliver excellent aftersales service for years to come.
