SASSA SRD R370 referred status: what it means

A SASSA SRD R370 referred status means your application has been flagged for additional verification. It is not a decline, but the SASSA system has noticed something that needs a closer look before the grant can be approved or paid.

Possible reasons

• Identity verification could not be matched automatically against Department of Home Affairs records.
• The name on your SRD application does not match the name on your bank account.
• Duplicate applications have been detected on your ID number or cellphone number.
• An income source has been picked up that needs manual review.

What to do

• Confirm that your full name and ID number are spelt exactly as they appear on your Home Affairs records and on your bank account.
• Confirm that your cellphone number is still in use and is registered to you.
• Do not submit a new SRD application while the referred status is active.
• If the status does not change after several weeks, visit a SASSA office with your South African ID document.

For the latest official guidance, visit srd.sassa.gov.za or call 0800 60 10 11.

See also: SRD pending status and SRD status check for June 2026.