How to report SASSA fraud in 2026

If you suspect grant fraud, identity theft on your SASSA account, or a scam targeting beneficiaries, reporting it through the correct channel is the difference between a quick fix and months of lost payments.

Official reporting channels

• SASSA toll-free: 0800 60 10 11
• SASSA email: [email protected]
• SASSA WhatsApp: 082 046 8553
• SIU whistleblower hotline: 0800 037 774
• South African Police Service (SAPS): nearest police station or 10111
• Presidential Hotline: 17737

When to report

• Someone has applied for a grant using your ID without your knowledge.
• Your grant has been redirected to a bank account you do not own.
• Someone has asked you to pay for a SASSA service. All SASSA services are free.
• You have been promised a “guaranteed approval” by a middleman.
• You have received an SMS or WhatsApp claiming you have won a SASSA “bonus” or “double payment”.
• A SASSA official or Postbank staff member or anyone else asks for your card PIN or OTP.

What to include in your report

• Your full name and ID number
• Your contact details
• The name and contact details of the suspected person or company, if known
• Dates, amounts and a clear description of what happened
• Any supporting evidence: SMSes, screenshots, bank statements

If money has already been taken

Open a case at your nearest SAPS station. Keep the case number. Then notify SASSA on 0800 60 10 11 and, where a Postbank card was involved, call Postbank on 0800 53 54 55.

For the latest official guidance, visit www.sassa.gov.za and www.siu.org.za.

See also: SASSA SIU fraud investigation and lost or stolen SASSA card.