The SASSA SRD R350 grant status changes every month because eligibility is reassessed at each payment cycle. Check your status online at srd.sassa.gov.za using your South African ID number and the cellphone number you used when applying. Status results for the current month are usually settled by the 15th, with payment following in the second half of the month.
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How to check your SRD R350 grant status
There are four ways to check your SASSA SRD R350 status: the official online portal, USSD, WhatsApp and the SASSA call centre. The online portal is the most reliable and shows the most detail.
Online status check via srd.sassa.gov.za
Go to srd.sassa.gov.za. On the homepage, click the Application Status link. Enter your 13-digit South African ID number, then the cellphone number you used when you applied. Click Submit. The portal returns your application status for the current month and a history of previous payment cycles.
If you do not see a status for the current month yet, check again after the 15th. SASSA processes its income verification on a rolling cycle, and statuses for many applicants only resolve in the second half of the month.
USSD status check
Dial *120*69277# from any cellphone on any network. Follow the prompts to enter your ID number. The status displays directly on the screen. USSD costs apply per your network operator. USSD shows the latest payment decision but does not display appeals status — for that, use the online portal.
WhatsApp status check
Send “Hi” to the SASSA WhatsApp number 082 046 8553. The chatbot guides you through ID number entry and returns your status. This route is faster than USSD and free if you are on a WhatsApp data bundle.
SASSA call centre
Call the SASSA toll-free number 0800 60 10 11. The line is toll-free from a Telkom landline. From cellphones, normal network charges apply. Expect long wait times during the first week of every month, when the highest volume of grant queries is logged.
What each SRD R350 status message means
The portal returns one of several status messages. Each tells you something specific about where your application sits in the SASSA system.
Pending — your application has been received and is under review. No action required from you. Wait until at least the 15th of the month before treating Pending as a problem.
Approved — you are eligible for the current month. Payment will follow your selected method.
Application Successful — your application has been accepted into the system. Eligibility for any specific month still depends on monthly income verification.
Declined — you have failed at least one eligibility check this month. The portal will list the decline reason. You may appeal within 90 days.
Bank Details Pending — SASSA cannot pay you until you complete or update your banking details on the portal.
Identity Verification Failed — the Department of Home Affairs database returned a mismatch on your ID number. Resolve via the portal under Update ID, or visit a Home Affairs office.
Means Income Source Identified — SASSA’s bank screening detected deposits classified as income above the threshold during the screening period for that month. You can appeal if the deposits were not regular income.
Paid or Payday — the payment has been processed. Funds will reach your selected payment method.
When to check your SRD R350 status
Once a month is enough. Eligibility is reassessed at every cycle because SASSA pulls fresh banking data, Home Affairs records and Department of Employment & Labour records each month. An Approved status in March does not carry over to April.
The best time to check is from the 15th of the month onwards. Before the 15th, the system commonly shows Pending while income verification is still running. By the second half of the month, the result for that month should be settled and payment begins shortly after.
What to do if your SRD R350 is declined
The most common decline reasons listed by SASSA are: Means Income Source Identified, Identity Verification Failed, Active Alternative Grant, UIF Registered, and DHA Registered Death.
Active Alternative Grant means SASSA’s records show you are already receiving another social grant. UIF Registered means the Department of Employment & Labour has you registered as receiving UIF income. DHA Registered Death is a serious flag — it means Home Affairs has recorded a death against your ID number, and you must visit a Home Affairs office urgently to correct the record.
To appeal a decline, go to srd.sassa.gov.za, click Appeal, and follow the appeals portal link. Enter your ID number and cellphone, select the month you are appealing for, choose the reason, and submit. Appeals must be lodged within 90 days of the original decline. Appeal outcomes are decided by the Independent Tribunal for Social Assistance Appeals (ITSAA) under the Department of Social Development. Outcomes typically take 60 to 90 days.
How to update banking details for your SRD R350
Banking details are the single biggest cause of stuck SRD payments. To update them:
- Log in to srd.sassa.gov.za
- Click Banking Details
- Enter your ID number and cellphone number
- SASSA sends a one-time password (OTP) to your registered cellphone — enter it
- Add your bank account details
- Submit
SASSA verifies the account against bank records before paying. The bank account must be in your own name. If the account holder name does not match the ID number SASSA has on record, the payment is held until the mismatch is resolved.
The portal also lets you choose alternative payment methods if a bank account is not available. These typically include Postbank, retailer collection at Pick n Pay, Boxer, USave, Shoprite or Checkers, and CashSend at participating outlets. Available options vary by case and by what SASSA offers in the portal at the time.
SRD R350 payment dates and amount
The grant is paid monthly. Payment dates are released by SASSA each month and are typically split across the second half of the month, with batches running by ID number or banking institution. Specific dates per cycle are published on srd.sassa.gov.za.
The grant is still commonly called the SRD R350 because R350 was the original amount when it was introduced in 2020. The actual payment amount has been adjusted by Treasury since then. Confirm the current amount on the SASSA portal — adjustments are announced in the annual budget speech.
Frequently asked questions
Q: Why is my SRD R350 status still showing Pending?
A: SASSA’s monthly income verification runs from the start of each month and most Pending statuses resolve by the 15th. If your status is still Pending after the 20th, contact the SASSA call centre. Pending status that runs into the following month usually points to a verification system delay rather than a problem with your application.
Q: Can I check someone else’s SRD R350 status?
A: No. The status check requires the applicant’s ID number and the cellphone number used at application. SASSA only accepts the registered cellphone for status enquiries to protect grant recipients from fraud.
Q: How long does an SRD R350 appeal take?
A: Appeals are decided by the Independent Tribunal for Social Assistance Appeals under the Department of Social Development. Outcomes typically take 60 to 90 days. Identity verification appeals and means-test appeals with multiple income sources to verify can take longer.
Q: What happens if I lose the cellphone I applied with?
A: Update your cellphone number on srd.sassa.gov.za under Update Cellphone Number. The system requires OTP verification on your old number — if you have permanently lost access to that number, you must visit a SASSA office in person with your ID to update it.
Q: Why was my SRD R350 declined for Means Income Source Identified?
A: This means SASSA’s bank screening detected deposits over the income threshold into your bank account during the screening period for that month. Even single large deposits — gifts, refunds, transfers from family — can trigger this. You can appeal with proof that the deposits are not regular income.
Sources: SASSA SRD Portal, South African Social Security Agency, Department of Social Development
